Returns

Return Policy for Joovv Modular Devices

All Generation 2.0 and 3.0 modular devices come with a 60-day return period. If you're not satisfied with your purchase within the first 60 days, just fill out this form and we'll provide the return instructions. Please note the following for all returns:

  • All orders must be returned with original packaging and in like-new condition. Returns without original packaging will be subject to refusal and returned to the sender.
  • All returns received with damaged or missing components may be subject to additional fees. If applicable, these fees will be deducted from the refunded amount.
  • Because we ship our products for free within the domestic U.S., return shipping will be your responsibility.* Please note that we cannot be held liable for lost or damaged shipments that are returned to us.
  • After completing this form, we'll provide you with a return authorization number.
  • Returns must be postmarked before the end of the 60-day return period, which commences upon receipt of the product. Returns shipped after 60 days will not be accepted.
  • All returned orders will be inspected and processed within 3-5 days of receipt.
  • All international returns are required to ship to our return center located in the U.S.
  • A 15% restocking fee will be deducted from the refund for all orders that are refused at the carrier level and returned to us.

Return Policy for Joovv Go Devices

Our Joovv Go 2.0 device includes a 30-day return period. Please note that all opened Joovv Go returns are subject to a restocking fee. Additional details are as follows:

  • All orders must be returned with original packaging and in like-new condition. Returns without original packaging will be subject to refusal and returned to the sender.
  • Because we ship our products for free within the domestic U.S., return shipping will be your responsibility.* Please note that we cannot be held liable for lost or damaged shipments that are returned to us.
  • After completing this form, we'll provide you with a return authorization number.
  • This return policy is limited to purchases from Joovv.com. If you purchased your Joovv Go through an authorized retailer, please contact them.
  • Returns must be postmarked before the end of the 30-day return period, which commences upon receipt of the product. Returns shipped after 30 days will not be accepted.
  • Returns postmarked before the end of the 30-day return period—and received opened or used—will be subject to a $50 restocking fee. To avoid this fee, the Joovv Go must be returned unopened and within the original vacuum-sealed packaging.
  • All returned products will be inspected and processed within 3-5 days of receipt.
  • All international returns are required to ship to our return center located in the U.S.
  • A 15% restocking fee will be deducted from the refund for all orders that are refused at the carrier level and returned to us.

*This applies to orders outside the domestic U.S. as well. In addition, due to the policies of our financing partner, for Affirm orders with expedited shipping, you will assume responsibility for the expedited shipping charge in advance of the return.